Courses
Develop your business - and make a positive difference!
Many people are unsure how to best assist people who have disabilities, either because they have little or no experience or because they their beliefs and attitudes about disability have been formed through perceptions or assumptions, that may be incorrect.
Our disability awareness courses cover
- Challenge current beliefs, attitudes and behaviours
- Best language to use
- Explore the idea of people being disabled by society’s barriers
- Build and expand existing knowledge
- Encourage delegates to think differently about how they can best help their customers who have disabilities
- Implications of not complying with the Disability Discrimination Act
- Delivering excellent customer service
Because we believe that providing excellent customer service is the key to encouraging new and existing customers into your business, we make this a core focus throughout the training.
So, ultimately we help you to:
- Build your awareness of the Disability Discrimination Act and your responsibilities
- Encourage more customers to visit your business
- Provide a better service to customers with disabilities
Courses and workshops can be delivered to groups of 3 to 12 people, and are interactive and fun. If releasing your staff in these size groups is very difficult then please take a look at our coaching page for alternative solutions."
To arrange a free discussion about your business needs, please contact us.